FAQ British Columbia2020-06-15T07:05:08+00:00

We appreciate that you may have questions about the return to operations and your next visit.  Here is some information to address questions you may have about our programs, promotions, and offers.

GENERAL

When will you resume Casino and Community Gaming Centre operations?

We continue to follow the direction of our regulators and the provincial public health officials. Operations will remain shutdown until it is determined we are able to safely resume operations. When we have approval to re-open gambling facilities, we will do so with appropriate measures in place to support the health and wellbeing of players, employees and communities. These will include enhanced sanitation and physical-distancing measures to reduce player density, including through the reconfiguration of gambling equipment. We will share more information about specific measures in advance of opening, once they are finalized and agreed upon by the health and safety authorities.

Please continue to monitor our website and social media for information.

What safety measures will you take upon resuming operations to prevent the spread of COVID-19?

The health, safety and well-being of our guests and employees is our top priority.  We are working diligently to ensure we are prepared to safely return to operations.  This means we are collaborating with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all our sites so that you have peace of mind when playing at our properties. We look forward to sharing more details on these plans with you once they have been completed.

Is the casino shuttle service available?

Gateway Casinos suspended shuttle services effective March 16, 2020. Currently, health and safety protocols prevent us from resuming shuttle service. Please check our website for updates on when our shuttle service will resume.

GAMING

Will you honour any previously issued slot play or match play offers?

Unfortunately, we cannot honour any slot play or match play offers which were issued prior to our  March 16, 2020 closure. The good news is following the re-opening of our casinos our programs will restart with new offers.

Will you honour any previously issued gift offers?

Unfortunately, we cannot honour any gift offers which were issued prior to our March 16, 2020 closure.  The good news is we will resume issuing gift offers following the re-opening of our casinos. Some of our gift offers may change depending on capacity restrictions and health and safety guidelines in place at that time.

What will happen to any cash out/TITO cash vouchers that expired during the casino closure?

Any slot ticket that has expired during the closure of our casinos will be honoured. Once we re-open, simply bring it to the cashier’s cage at your local Gateway Casinos facility to redeem your ticket.

Will you resume the promotions you had in place before the closure?

Unfortunately, due to our mandated closure all active promotions were cancelled or postponed effective March 16, 2020. Please visit the Guest Services desk at your local Gateway Casinos facility once we re-open for details related to specific promotions.

What about ongoing BCLC promotions that are interrupted by the closures?

Recognizing the casino closures may affect ongoing BCLC promotions and players’ earned points, BCLC is making Encore Rewards more flexible. Promotional free play points will now expire on August 2, 2020. Encore Rewards members’ free-play points will not expire during the closures of casinos and community gaming centres.

For more info CLICK HERE

DINING

Will you honour any previously-issued dining offers? 2 for 1 buffets, discounts, etc.

Any dining offers and promotions which were issued prior to March 16, 2020 are no longer valid.  We will resume issuing dining offers following the re-opening of our casinos.  Some of our dining offers may change depending on capacity restrictions or health and safety guidelines in place at that time.

Will you resume the My Club Eat and Drink promotions?

All My Club Eat and Drink promotions are currently suspended. We will resume My Club Eat and Drink promotional activity, as appropriate, following the re-opening of our restaurants.  Some of our promotions may change depending on capacity restrictions and health and safety guidelines in place at that time.

When will the restaurants resume operations?

Select Match Eatery & Public House restaurants locations will re-open for dine-in and takeout service. Over the next few weeks, Match will be phasing the re-opening of locations across Canada, starting with Langley on Monday, June 8 and Courtenay on Wednesday, June 10, 2020.

For more info CLICK HERE

How do I book a table at Match?

Currently Match will be taking reservations through the Open Table portal for groups of 1-6 people.  We will also be seating guests without reservations through our Queue Manager system.  Guests without reservations will be asked to scan a code or send a text message to a designated number upon arrival which will automatically add them to our waitlist.  Guests are then able to safely wait in their car until their table is ready.  Once the table is ready for service, guests will receive a text message asking them to see the host to be seated.

Don’t worry if you don’t have a mobile device – the hostess can add you to the waitlist manually.

Is Match open for lunch and brunch?

For participating locations, our current hours of operation are:

Sun – Thur 4pm – 11pm • Fri & Sat 4pm – 1am

We will evaluate these operating hours and hope to be back to regular hours in the near future.

Are you still offering Happy Hour and Daily Features?

Yes!  All of our dine-in features including Happy Hour and Daily Features will be offered as they were before.

Are you offering takeout and delivery?

Takeout is available from 4pm onward and we are finalizing our delivery plans, and hope to have this up and running by mid-June.