A Responsible Approach to Gambling


At Gateway Casinos & Entertainment our guests’ experience is the top priority.


At Gateway Casinos & Entertainment our guests’ experience is the top priority. But we also know that our commitment and responsibility to the communities and provinces where we operate extends to those for whom gaming is no longer a form of entertainment. Being a responsible gaming operator is integral to being a successful operator – we know this and take that responsibility very seriously.

Together with government partners we have implemented Responsible Gaming initiatives at each of our properties. Our staff are trained to identify problem gamblers and to assist them in accessing the resources they need to get help.

Help is available 24/7

British Columbia: 1-888-795-6111
Alberta: 1-866-332-2322

RG Check



RG Check is an accreditation program created by the Responsible Gambling Council (RGC) based on the RGC’s Responsible Gambling Index (standards). The RGC is a non-profit, independent, third party. The program offers gaming companies the opportunity of an independent endorsement of the quality of their responsible gambling practices. 75% of all casinos and community gaming centres across the province have already achieved accreditation. All Gateway’s British Columbia properties have completed the process and hold the RG CHECK accreditation.


Responsible Gambling Awareness Week



Gateway properties throughout British Columbia and Alberta partner with BCLC and AGLC to increase awareness and understanding of what it means to Gamble Responsibly.


Voluntary Self Exclusion



Voluntary Self-Exclusion is a program designed to help individuals honour their personal commitment to take a break from gambling.

The program is completely voluntary. Players decide on the type and length of exclusion. The program offers durations of six months, one, two or three years. It can be applied to facilities with slot machines, bingo halls or PlayNow.com.

Self-exclusion begins as soon as a person signs up and cannot be changed or cancelled until the chosen term has expired. The program is a personal choice, and not something a friend or family member can impose on an individual.

Every Gateway Casino is committed to helping individuals honour their decision to take a break from gambling. We share information on self–excluded patrons among gambling facilities across the province. We invest in technologies in an effort to supplement efforts by our security and surveillance teams to identify self-excluded patrons and keep them from our facilities.

Appropriate Response Training (ART)



All Gateway employees are required to go through ART. This training prepares front-line staff to assist players who may be experiencing a problem

The program helps staff:

  • Recognize the signs and impacts of problem gambling.
  • The resources available to players, families and employees regarding responsible game play.
  • Effectively communicating with players.

Information Centres




Every Gateway Casino and Community Gaming Centre in British Columbia and Alberta has an interactive kiosk. The kiosk features:

  • Advisors who can provide information and support
  • Demonstration slot machines
  • Touch-screen, interactive, responsible gambling kiosks
  • Computers that connect you to additional resources online


At Gateway Casinos & Entertainment our guests’ experience is the top priority. But we also know that our commitment and responsibility to the communities and provinces where we operate extends to those for whom gaming is no longer a form of entertainment. Being a responsible gaming operator is integral to being a successful operator – we know this and take that responsibility very seriously.

Together with government partners we have implemented Responsible Gaming initiatives at each of our properties. Our staff are trained to identify problem gamblers and to assist them in accessing the resources they need to get help.

Help is available 24/7

British Columbia: 1-888-795-6111
Alberta: 1-866-332-2322

BCLC
GameSense


AGLC
Responsible Gambling Information Centres

RG Check



RG Check is an accreditation program created by the Responsible Gambling Council (RGC) based on the RGC’s Responsible Gambling Index (standards). The RGC is a non-profit, independent, third party. The program offers gaming companies the opportunity of an independent endorsement of the quality of their responsible gambling practices. 75% of all casinos and community gaming centres across the province have already achieved accreditation. All Gateway’s British Columbia properties have completed the process and hold the RG CHECK accreditation.


Responsible Gambling Awareness Week



Gateway properties throughout British Columbia and Alberta partner with BCLC and AGLC to increase awareness and understanding of what it means to Gamble Responsibly.


Voluntary Self Exclusion



Voluntary Self-Exclusion is a program designed to help individuals honour their personal commitment to take a break from gambling.

The program is completely voluntary. Players decide on the type and length of exclusion. The program offers durations of six months, one, two or three years. It can be applied to facilities with slot machines, bingo halls or PlayNow.com.

Self-exclusion begins as soon as a person signs up and cannot be changed or cancelled until the chosen term has expired. The program is a personal choice, and not something a friend or family member can impose on an individual.

Every Gateway Casino is committed to helping individuals honour their decision to take a break from gambling. We share information on self–excluded patrons among gambling facilities across the province. We invest in technologies in an effort to supplement efforts by our security and surveillance teams to identify self-excluded patrons and keep them from our facilities.

Appropriate Response Training (ART)



All Gateway employees are required to go through ART. This training prepares front-line staff to assist players who may be experiencing a problem

The program helps staff:

  • Recognize the signs and impacts of problem gambling.
  • The resources available to players, families and employees regarding responsible game play.
  • Effectively communicating with players.

Information Centres




Every Gateway Casino and Community Gaming Centre in British Columbia and Alberta has an interactive kiosk. The kiosk features:

  • Advisors who can provide information and support
  • Demonstration slot machines
  • Touch-screen, interactive, responsible gambling kiosks
  • Computers that connect you to additional resources online

BCLC – GameSense   Click Here

AGLC – Responsible Gambling Information Centres   Click Here

Customers who are interested in responsible gaming and support can visit:

BC Responsible & Problem Gambling program click here Alberta Gaming & Liquor Commission Responsible Gambling Initiatives

Help is available 24/7
British Columbia – 1-888-795-6111
Alberta – 1-866-332-2322