COVID-19 Resources

In an effort to assist you during these difficult times we have collected a list of the various resources that may be available to you as we navigate the COVID-19 pandemic.

Please note: The information herein is provided as of March 25, 2020 and has been compiled from various internet sources without verification by Gateway.  Gateway assumes no liability for the accuracy of any of the information provided herein.  None of the programs or initiatives noted below are administered by or associated in any way with Gateway, and the information below is being provided by Gateway for informational purposes only, in an effort to assist our valued employees as they navigate this challenging and evolving situation.

Information and Useful Links

COVID-19 Self-Assessment Tool

Do you think you might have COVID-19? Use our self-assessment tool to find out what to do.

Frequently Asked Questions about COVID-19

Phone: 1-833-784-4397 | Email: phac.info.aspc@canada.ca | Visit Website

Travel Advisories

Visit Website

Alberta Health Link

Phone: 8-1-1

Alberta Health Services

Visit Website

News Releases

Visit Website

Official Health Information on COVID-19

COVID-19 Online Resources (AHS) | COVID-19 & Your Mental Health (AHS)Practical & Emotional Preparedness for a Pandemic (AHS)

Mental Health & Coping with COVID-19 (CDC) | Talking with Children about COVID-19 (CDC) | Talking with Children during Infectious Disease Outbreaks (SAMHSA)

Health Canada | World Health Organization

Official Twitter Accounts

AB Government News @YourAlberta | Alberta Health @GoAHealth | Health Canada @GovCanHealth

Federal Assistance Resources

Global Affairs Canada

$5,000 Emergency Loan to assist Canadians travelling abroad to return home.

Phone: 1-613-996-8885 | Email: CAN.finances.CV19@international.gc.ca | Visit Website

For all other consular emergencies, contact Global Affairs Canada’s 24/7 Emergency Watch and Response Centre: Email: sos@international.gc.ca

Canadian Emergency Response Benefit (CERB) – announced March 25, 2020

If you stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support.

The CERB provides $500 a week for up to 16 weeks.

The CERB is a simpler and more accessible combination of the previously announced Emergency Care Benefit and Emergency Support Benefit.

 

The benefit will be available to workers:

  • Residing in Canada, who are at least 15 years old;
  • Who have stopped working because of COVID-19 and have not voluntarily quit their job;
  • Who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
  • Who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period. For subsequent benefit periods, they expect to have no employment income.

 

The Benefit is only available to individuals who stopped work as a result of reasons related to COVID-19. If you are looking for a job but haven’t stopped working because of COVID-19, you are not eligible for the Benefit.

 

Canadians who are already receiving EI regular and sickness benefits as of today would continue to receive their benefits and should not apply to the CERB. If their EI benefits end before October 3, 2020, they could apply for the CERB once their EI benefits cease, if they are unable to return to work due to COVID-19. Canadians who have already applied for EI and whose application has not yet been processed would not need to reapply. Canadians who are eligible for EI regular and sickness benefits would still be able to access their normal EI benefits, if still unemployed, after the 16-week period covered by the CERB.

 

Applications open on April 6. Get ready to apply by ensuring you are registered for My Account with the CRA and have set up direct deposit. More info here.

 

Day to apply for the Canada Emergency Response Benefit
 
If you were born in the month of Apply for CERB on Your best day to apply
January, February or March Mondays April 6
April, May, or June Tuesdays April 7
July, August, or September Wednesdays April 8
October, November, or December Thursdays April 9
Any month Fridays, Saturdays and Sundays

 

Canadians should begin to receive their CERB payments within 10 days of application. The CERB would be paid every four weeks and be available from March 15, 2020 until October 3, 2020.

EI Regular Benefits

EI Regular benefits provide between 14 and 45 weeks’ of income replacement (55% of earnings up to a maximum of $573 per week), depending on unemployment rates in the applicable region and the number of insurable hours an employee has worked in the previous 52 weeks or since his or her last claim. These benefits are available to individuals who lose their jobs through no fault of their own (for example, due to shortage of work or mass workforce reductions, including due to the COVID-19 pandemic).

Further information about EI Regular benefits can be found on the Service Canada EI Regular Benefits website.

 GST Credit

A one-time payment of approximately $400 for singles or $600 for couples. Eligibility: Low Income Families – Benefits are tied to income through annual tax return. Effective May 2020

EI Work Sharing Program

EI benefits to workers who agree to reduce normal working hours as a result of developments beyond the control of their employers, by extending eligibility of such agreements to 76 weeks and easing eligibility requirements. Effective March 11, 2020

Canada Child Benefit

Increase the maximum annual benefit by $300/child. Effective May payment – for only the 2019/2020 benefit year

Canada Student Loans

Six–month interest free moratorium on the repayment of CSL. Eligibility includes all individuals currently repaying loans. Effective April – September 2020

Visit Website

Tax Return Filing • Individuals

Deadline to file personal tax returns has been deferred to June 1 2020. Payment owed are deferred to August 31, 2020.

Visit Website

Alberta Assistance Resources

Support for renters, landlords during COVID-19

New protections are in place for residential and mobile homes site tenants facing financial hardship due to COVID-19:

  • Tenants cannot be evicted for non-payment of rent and/or utilities before May 1, 2020.
  • Rents on residential properties or mobile home sites will not increase while Alberta’s State of Public Health Emergency remains in effect.
  • Late fees cannot be applied to late rent payments until June 30 and cannot be collected retroactively for this time.
  • Landlords and tenants need to work together to develop payment plans while COVID-19 is being managed.
  • Landlords can still file applications and receive orders for possession if the reason for the eviction is unrelated to rent and/or utility payments, or if a tenant refused to negotiate or comply with a payment plan.

Suspending Eviction Enforcement

Rent Payment Plans

Emergency Isolation Support

  • This will be a temporary program for working adult Albertans who must self-isolate because they meet the Government of Alberta’s published criteria for self-isolation, including persons who are the sole care-giver for a dependent who must self-isolate because they meet the public health criteria, and who will not have another source of pay or compensation while they are self-isolated.
  • A one-time payment of $1,146 will be distributed to bridge the gap until the federal emergency payments begin in April.
  • We expect the program to be available through a simple online application next week and that funds will be deposited in the accounts of eligible recipients beginning at that time.

Student Loan Repayment

Alberta student loan repayments will be paused for 6 months – March 30 – September 30,2020. Interest will not be accrued during this period. Eligibility includes students currently re-paying Alberta student loans.

Education Property Tax Freeze

Residential education property tax rates will be frozen at last year’s level – reversing the 3.4% population and inflation increase added in Budget 2020.

Banking

ATB Financial

Personal banking customers can apply for a deferral on their ATB loans, lines of credit and mortgages for up to 6 months – March – September 1, 2020. Eligibility: Current customers. Contact your branch for more information.

Alberta Credit Unions

Credit union members will have access to a variety of programs and solutions designed to ease difficulties with loan payments and short-term cash flow. Eligibility: Current customers. Contact your branch for more information.

Visit Web for list of Credit Unions

Royal Bank                                                             

Up to 6 month deferral on mortgage payments and Skip One Monthly Payment on loans, credit cards. Eligibility: Case by case basis.

Visit Website

CIBC                                                                          

Up to 6 month deferral on mortgage payment. Eligibility: Case by case basis.

Visit Website

Bank of Montreal                                               

Deferral of payments on mortgages for up to six months as well as deferral of payments on loans and credit cards. Eligibility: Case by case basis.

Visit Website

Vancity                                                                    

Deferral of payments on mortgages for up to six months as well as deferral of payments on loans. Eligibility: Case by case basis.

Visit Website

Auto Insurance

Please refer to your own provider’s websites/customer service for available relief during the pandemic.

Utilities

Utility Payment Deferral

Residential customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider. Eligibility: Residential Customers.

Visit Website | Contact utility provider directly for more details.

Wireless & Internet Companies

Shaw

Opened up Shaw Go Wifi to everyone. If you are having any concerns about paying your monthly Shaw internet bill due to hardship resulting from the COVID-19 situation, we will work with you to find a flexible payment arrangement that considers your financial and connectivity needs.

Telus

Waiving home internet overage charges for customers who are not on unlimited data plans until the end of April. Waiving all Easy Roam®, Travel Passes and pay-per-use roaming chargesRead legal footnote1 for postpaid TELUS customers. Additionally, they will support consumer and small business customers facing financial challenges because of COVID-19 by providing them with flexible payment options. We don’t want anyone to worry about not being able to pay their bill on time if they have been financially affected by the crisis.

Bell

Bell is waiving extra usage fees for all residential Internet customers until April 30th. Bell is also waiving Roam BetterTM and all pay-per-use roaming fees for all destinations and for all consumers and small businesses between March 18th and April 30th 2020. These measures will be applied automatically. No action is required by our customers.

Rogers

Rogers is automatically waiving any Canadian long-distance voice calling charges for all Rogers Home Phone customers until April 30, 2020. As of March 13, 2020 Rogers will be temporarily lifting data usage caps on Rogers internet plans to May 31, 2020 and waiving data overages for our internet customers. Wireless –Rogers is waiving any calling charges for calls made within Canada. March 16-April 30, 2020. Rogers will also be automatically removing Pay-per-use roaming charges for postpaid customers who use these services between March 16th and April 30, 2020.  They are also waiving wireless data overages at this time, however, if you are already on a Rogers Infinite plan you have unlimited data, and do not need to worry about data overages.

Municipal Links

Edmonton

The information herein is provided as of March 25, 2020 and has been compiled from various internet sources without verification by Gateway.  Gateway assumes no liability for the accuracy of any of the information provided herein.  None of the programs or initiatives noted below are administered by or associated in any way with Gateway, and the information below is being provided by Gateway for informational purposes only, in an effort to assist our valued employees as they navigate this challenging and evolving situation.