Gateway Casinos Alberta FAQ

General

We welcome the general public and our My Club Rewards/Winners Edge members back to our casinos. Temporary occupancy limits and the number of slot machines and table games available for play will be imposed by AGLC regulatory authorities and enforced by Gateway Casinos.

Upon our re-opening, we look forward to serving our guests at Chow Lucky Noodle Bar and at Nova Bar. A full service menu will be available at both outlets.

Match Eatery & Public House, Atlas Steak + Fish, Halley’s Club and The Buffet will remain closed until further notice.

Due to the current heightened health and safety guidelines, we are unable to offer coat-check service at this time.

The health and wellbeing of our guests and employees is our top priority. New training has been given to employees to ensure their own health and safety as well as others.  Employee wellness will be checked at the beginning of each shift and no employee is allowed in the facility with any flu-like symptoms. Staff will be required to practice frequent hand washing and sanitization. There will be increased frequency of cleaning and sanitization and increased access to hand sanitization stations throughout our facilities.

Guests will be asked screening questions prior to entering our properties And we ask any guest to stay at home if they have any COVID-19 related symptoms, live with someone who has recently tested positive, or if you are required to self-isolate due to travel or contact history.

Temporary occupancy limits and the number of slot machines and table games available for play will be imposed by AGLC regulatory authorities and enforced by Gateway Casinos.

Yes – masks are required for all guests inside our public spaces. Employees will be required to wear an approved mask while working at our properties. Gloves will continue to be worn by employees who require them to do their jobs.  Please be prepared to wear a face mask when entering or leaving the casino, in a queue, making your way to a slot machine or in the restroom.  Face masks are not required while you are consuming food and beverage, including at slot machines.  Please make sure to bring your mask when you visit.  A limited supply of masks will be available for customers who arrive without one.

We have implemented two (2) metres physical distancing policies throughout our properties with floor guides and signage to assist and remind our guests. Where this isn’t feasible, we have installed Plexiglas barriers to protect guests and employees during their interaction.

If you are experiencing any concerns or challenges with fellow patron’s behavior, please bring this to the attention of any of our Gateway staff.

Yes. Guests will find easy to access hand sanitization stations throughout our properties. We have also increased the amount of routine cleaning, with a focus on high-touch surfaces and common areas to prevent the spread of transmittable illnesses, including COVID-19.

Please contact casino management as soon as possible and follow public health and safety guidelines.

During your visit, if you have any questions or concerns regarding our health and safety initiatives, please speak one of our knowledgeable Customer service or security personnel. Guests may also call 780-490-9068 to report sanitation or social distancing concerns.

Click Here for Full Health & Safety Document

My Club Rewards

Your Reward Points and Food Comps will be unaffected by the closure of our casinos and will be waiting for you in your account when we re-open.

Unfortunately, we cannot honour any slot play, match play or food and beverage offers which were issued prior to our March 16, 2020 closure. The good news is following the re-opening of our casino our programs will restart with new offers.

Casino Promotions

We look forward to surprising and delighting our guests with socially distanced promotions that will allow guests to enjoy the excitement while seated at their slot machines. More details will be available when you visit our sites.

Unfortunately, we cannot honour any gift offers which were issued prior to our March 16, 2020 closure.  The good news is we will resume issuing gift offers following the re-opening of our casinos. Some of our gift offers may change depending on capacity restrictions and health and safety guidelines in place at that time.

Unfortunately, due to our mandated closure all active promotions were cancelled or postponed effective March 16, 2020. Please visit the Guest Services desk once we re-open for details related to specific promotions.

Dining Promotions

Any dining offers and promotions which were issued prior to March 16, 2020 are no longer valid.  We will resume issuing dining offers following the re-opening of our casinos.  Some of our dining offers may change depending on capacity restrictions or health and safety guidelines in place at that time.

All My Club Eat and Drink promotions prior to March 16, 2020 are currently suspended. We will have a limited number of My Club Eat and Drink promotional activity, as appropriate, following the re-opening of our restaurants.  Some of our promotions may change depending on capacity restrictions and health and safety guidelines in place at that time. Please check the My Club Eat and Drink website for details.

Gaming Vouchers

A Starlight Casino slot ticket that has expired during the closure of our casino will be honoured. Once we re-open, simply bring it to the cashier’s cage to redeem your ticket.