Gateway Casinos Alberta FAQ

General

Effective February 8, 2021 at 11:59 pm, proof of vaccination is no longer required.

We look forward to serving our guests at Chow Lucky Noodle Bar and at Nova Bar. A full service menu will be available at both outlets. Match Eatery & Public House, Atlas Steak + Fish, The Buffet and Halley’s Club will remain closed until further notice. We currently do not have a re-opening dates for these restaurants. We encourage you to enjoy our open outlets – Chow and Nova Bar. Please watch our website and social channels for updates.

The health and wellbeing of our guests and employees is our top priority. New training has been given to employees to ensure their own health and safety as well as that of others. No employee is allowed in the facility with any flu-like symptoms. Staff will be required to practice frequent hand washing and sanitization. There will be increased frequency of cleaning and sanitization and increased access to hand sanitization stations throughout our facilities.

Effective March 8th, masks are no longer required.

The Public Health Agency of Canada (PHAC) notes that vaccination is one of the most effective ways to help protect ourselves, our families and communities against COVID-19. At Gateway, we are taking the step to implement an Employee COVID-19 Vaccination Policy. This will best ensure we are fulfilling our requirement to provide a safe and healthy environment for our employees and guests. Beginning November 8, 2021, all employees at Gateway are required to provide proof of full COVID-19 vaccination or begin completing weekly rapid testing and adhering to mandatory mask requirements, regardless of the public health direction of mask mandate.

We continue to encourage physical distancing throughout our properties with floor guides and signage to assist and remind our guests.

Yes. Guests will find easy to access hand sanitization stations throughout our properties. We have also increased the amount of routine cleaning, with a focus on high-touch surfaces and common areas to prevent the spread of transmittable illnesses, including COVID-19.

Please contact casino management as soon as possible and follow public health and safety guidelines.

During your visit, if you have any questions or concerns regarding our health and safety initiatives, please speak to one of our knowledgeable customer service or security personnel.

Guests may also call 780-490-9068 to report sanitation or social distancing concerns.

Click Here for Full Health & Safety Document

My Club Rewards

Your Reward Points and Food Comps will be unaffected by the closure of our casinos and will be waiting for you in your account when we re-open.

Unfortunately, we cannot honour any slot play, match play or food and beverage offers which were issued prior to our March 16, 2020 closure. The good news is following the re-opening of our casino our programs will restart with new offers.

Casino Promotions

We look forward to surprising and delighting our guests with socially distanced promotions that will allow guests to enjoy the excitement while seated at their slot machines. More details will be available when you visit our sites.

Unfortunately, due to our mandated closure all active promotions were cancelled or postponed effective December 13, 2020 at 12:01 AM. Please visit the Guest Services desk once we re-open for details related to specific promotions.

Dining Promotions

Any dining offers and promotions which were issued prior to December 13, 2020 at 12:01am are no longer valid. We will resume issuing dining offers following the re-opening of our casinos. Some of our dining offers may change depending on capacity restrictions or health and safety guidelines in place at that time.

We will have a number of My Club Eat and Drink promotional activities, as appropriate, following the re-opening of our restaurants. Some of our promotions may change depending on capacity restrictions and health and safety guidelines in place at that time. Please check the My Club Eat and Drink website for details.

Gaming Vouchers

A Starlight Casino slot ticket that has expired during the closure of our casino will be honoured. Once we’re-open, simply bring it to the cashier’s cage to redeem your ticket.