Health & Safety

We are excited to welcome our customers back to the fun and excitement of Gateway Casinos.

Gateway Health & Safety Promise

The health and wellbeing of our guests and employees is our top priority

  • Effective Wednesday, December 22ndat 11:59 pm all BC Gaming facilities will reduce their capacity to 50% of the current seated capacity.  “seated capacity” to include gaming positions, F&B seats, and theatre seats adjacent to/directly accessible from the gaming floor (where applicable).
  • Our facilities continue to operate with the highest health & safety standards and will follow all public health officials’ guidelines to ensure that our facilities are clean, safe and healthy.
  • New training given to employees to ensure their own health and safety as well as others.
  • All hard surfaces and high touch areas are sanitized frequently throughout the day.
  • No employee is allowed in the facility with any flu-like symptoms.
  • Our team are washing their hands frequently with soap and water or with an alcohol-based hand rub for at least 20 seconds.
  • All areas will be deep cleaned and sanitized at least once per day with continuous cleaning throughout the day.
  • Some physical barriers (such as plexi-glass) may continue to be used where casino employees, such as dealers or cash-cage staff, interact with players.
  • We have eliminated hand-to-hand contact with guests and co-workers (no handshakes, fist bumps, high-fives, etc.)
  • We will continue to consult with the public health officials to ensure the health and wellbeing of our guests and employees.

What to Expect When You Visit

By order of the Provincial Health Officer, beginning on September 13, 2021, proof of vaccination is required to enter casinos, community gaming centres and bingo halls in B.C.

Effective on October 24, 2021, you must be fully vaccinated to access our casino and restaurants. You’re fully vaccinated when you have all doses of an approved vaccine. You must present the BC Vaccine Card along with photo ID for entry. Other forms of vaccine proof will no longer accepted. To get your card please visit https://www.healthgateway.gov.bc.ca/vaccinecard. If you need help with the process, please ask at the point of entry and we will be happy to assist you.

Accepted proof of vaccination includes:

  • B.C. Residents: B.C. Vaccine Card, mobile or printed
  • Canadian Visitors: Provincially/territorially officially recognized vaccine record
  • International Visitors: Proof of vaccination used to enter Canada

In all of the jurisdictions where we operate, the provincial government and Public Health Officers (PHOs) have implemented proof of vaccination requirements for all guests of our casinos, restaurants and some amenities. The Public Health Agency of Canada (PHAC) notes that vaccination is one of the most effective ways to help protect ourselves, our families and communities against COVID-19. At Gateway, we are taking the step to implement an Employee COVID-19 Vaccination Policy. This will best ensure we are fulfilling our requirement to provide a safe and healthy environment for our employees and guests. Beginning November 8, 2021, all employees at Gateway are required to provide proof of full COVID-19 vaccination or begin completing weekly rapid testing and adhering to mandatory mask requirements, regardless of the public health direction of mask mandate.

Effective Wednesday, December 22nd at 11:59 pm all BC Gaming facilities will have to reduce their capacity to 50% of the current seated capacity. Your current capacity limit is based on our October submission to government that defined “seated capacity” to include gaming positions, F&B seats, and theatre seats adjacent to/directly accessible from the gaming floor (where applicable).

Please note:

  • All slot machines remain active and available to play
  • All available positions at table games remain available
  • Casinos will strictly enforce no mingling and physical distancing on the gaming floor
  • All guests must be seated at a slot game or table game unless walking to a new game or amenity
  • Full seating available at restaurants, however tables are limited to 6 guests
  • Poker will  remain open
  • Full capacity bingo sessions continue, however some special events will be cancelled
  • Indoor meeting and event spaces have been closed until at least January 18, 2022

Self-provided face masks are REQUIRED or all guests inside public spaces at our all of our British Columbia Casinos or Chances locations including all restaurants and patios.
Employees will be required to wear an approved mask while working at our properties.

Prior to reopening in July all casinos, community gaming centres and bingo halls completed a deep cleaning.
All casino service providers are required to follow comprehensive health and safety guidelines. Sanitation of surfaces and gaming equipment including slot machines will occur frequently throughout the day.

Beginning October 26, the activation of all slot machines will be made available. All slots and eTable games that currently have plexi dividers will remain in place.

Beginning October 26, table games will return to normal levels of play on all available table games. Plexiglass will be removed between persons at table games. Players can now touch the cards during play – they are required to hand-sanitize before sitting down at a table and periodically throughout play.

To encourage frequent hand washing, hand sanitizer stations will be available throughout casinos, community gaming centres, and bingo halls for all guests and employees. You will also see reminders to wash your hands frequently. In addition, all gaming facilities will have pre-shift health checks for their employees on an ongoing basis.

Click Here for Gateway’s Full Health & Safety Document