Health & Safety

We are excited to welcome our customers back to the fun and excitement of Gateway Casinos.

Gateway Health & Safety Promise

The health and wellbeing of our guests and employees is our top priority

  • Effective October 26, 2021, casinos have been approved to offer 100% seated capacities with proof of vaccination. This includes gaming positions and food and beverage seats. Gateway Casinos’ locations in British Columbia – excluding areas where any additional restrictions are in place as per the PHO mandate – will be expanding starting immediately and continuing over the days and weeks to come.
  • Our facilities continue to operate with the highest health & safety standards and will follow all public health officials’ guidelines to ensure that our facilities are clean, safe and healthy.
  • New training given to employees to ensure their own health and safety as well as others.
  • All hard surfaces and high touch areas are sanitized frequently throughout the day.
  • Employee wellness will be checked at the beginning of each shift and no employee is allowed in the facility with any flu-like symptoms.
  • Our team are washing their hands frequently with soap and water or with an alcohol-based hand rub for at least 20 seconds.
  • All areas will be deep cleaned and sanitized at least once per day with continuous cleaning throughout the day.
  • Some physical barriers (such as plexi-glass) may continue to be used where casino employees, such as dealers or cash-cage staff, interact with players.
  • We have clearly marked areas where guests queue with floor decals for your safety and convenience.
  • We have added Plexiglas barriers at players club desks, guest services, cashiers, and other areas throughout the property, to protect guests and employees alike.
  • We have eliminated hand-to-hand contact with guests and co-workers (no handshakes, fist bumps, high-fives, etc.)
  • We will continue to consult with the public health officials to ensure the health and wellbeing of our guests and employees.

What to Expect When You Visit

By order of the Provincial Health Officer, beginning on September 13, 2021, proof of vaccination is required to enter casinos, community gaming centres and bingo halls in B.C.

Effective on October 24, 2021, you must be fully vaccinated to access our casino and restaurants. You’re fully vaccinated when you have all doses of an approved vaccine. You must present the BC Vaccine Card along with photo ID for entry. Other forms of vaccine proof will no longer accepted. To get your card please visit https://www.healthgateway.gov.bc.ca/vaccinecard. If you need help with the process, please ask at the point of entry and we will be happy to assist you.

Accepted proof of vaccination includes:

  • B.C. Residents: B.C. Vaccine Card, mobile or printed
  • Canadian Visitors: Provincially/territorially officially recognized vaccine record
  • International Visitors: Proof of vaccination used to enter Canada

In all of the jurisdictions where we operate, the provincial government and Public Health Officers (PHOs) have implemented proof of vaccination requirements for all guests of our casinos, restaurants and some amenities. The Public Health Agency of Canada (PHAC) notes that vaccination is one of the most effective ways to help protect ourselves, our families and communities against COVID-19. At Gateway, we are taking the step to implement an Employee COVID-19 Vaccination Policy. This will best ensure we are fulfilling our requirement to provide a safe and healthy environment for our employees and guests. Beginning November 8, 2021, all employees at Gateway are required to provide proof of full COVID-19 vaccination or begin completing weekly rapid testing and adhering to mandatory mask requirements, regardless of the public health direction of mask mandate.

The Provincial Health Order expanding capacities in businesses that require proof of vaccination does include casinos. As such, we are pleased to announce that the operations at all Gateway Casinos’ locations in British Columbia – excluding areas where any additional restrictions are in place as per the PHO mandate – will be expanding starting immediately and continuing over the days and weeks to come.

This includes:

  • Activation and availability of all slot machines
  • Return to normal levels of play at available table games
  • Two-metre physical distancing requirements will no longer be required
  • The removal of plexiglass or other physical barriers between persons at table games
  • Full seating available at restaurants
  • Poker is permitted to be resumed at normal levels of play
  • Return to normal operations allowing full capacity bingo sessions
  • Indoor meeting and event spaces may now be booked to room capacity (dancing is not permitted)

Self-provided face masks are REQUIRED for all guests inside public spaces at our all of our British Columbia Casinos or Chances locations including all restaurants and patios.
Employees will be required to wear an approved mask while working at our properties.

Prior to reopening in July all casinos, community gaming centres and bingo halls completed a deep cleaning.
All casino service providers are required to follow comprehensive health and safety guidelines. Sanitation of surfaces and gaming equipment including slot machines will occur frequently throughout the day.

Beginning October 26, the activation of all slot machines will be made available. All slots and eTable games that currently have plexi dividers will remain in place.

Beginning October 26,  table games will return to normal levels of play on all available table games. Plexiglass will be removed between persons at table games. Players can now touch the cards during play – they are required to hand-sanitize before sitting down at a table and periodically throughout play.

To encourage frequent hand washing, hand sanitizer stations will be available throughout casinos, community gaming centres, and bingo halls for all guests and employees. You will also see reminders to wash your hands frequently. In addition, all gaming facilities will have pre-shift health checks for their employees on an ongoing basis.

Click Here for Gateway’s Full Health & Safety Document