Gateway Casinos Ontario FAQ

General

Effective March 21, 2022, face masks are no longer required. Self provided masks are optional for patrons to wear at their own discretion.

Effective March 1, 2022, proof of vaccination is no longer required.

Effective March 1, 2022, proof of vaccination is no longer required.

Effective March 1, 2022, proof of vaccination is no longer required.

The health and wellbeing of our guests and employees is our top priority.

Guests will find easy to access hand sanitization stations throughout our properties. We ask any guest to stay at home if they have any COVID-19 related symptoms, live with someone who has recently tested positive, or if you are required to self-isolate due to travel or contact history.

At this time our bus service is not available, but we look forward to providing an update on the resumption of service soon.

My Club Rewards

Point expiry has been paused since March 17, 2020 and will resume on August 17, 2022.

During the ongoing COVID-19 restrictions and changes over the past two years, comps have not been expired since March 16, 2020. As we continue to return to normal, comp expiry will be reinstated on June 30, 2022, and any comps older than 90 days will begin to expire on that date.

We have been honouring the 2019 tier levels of all My Club Rewards members over the past couple of years while our casinos, employees and customers were impacted by the provincial restrictions of the pandemic. With the pandemic almost behind us, it was necessary to complete a reset so that we can proceed with a normal tier year in 2022.

Yes, we have reduced the tier point threshold for each tier for the remainder of the 2021/22 earning period that runs until March 31, 2022. We remain committed to ensuring that our valued patrons continue to enjoy all the benefits of My Club Rewards while making it easier for you to reach and retain your valuable status.

New tier thresholds for the 2021/22 tier year are as follows:

  • Silver: Now 583 tier points (normally 1000 tier points)
  • Gold: Now 2917 tier points (normally 5,000 tier points)
  • Elite: Now 14,583 tier points (normally 25,000 tier points)
  • Ultra: remains by invitation only

Tier point balances will be reset on April 1,2022 and tier point thresholds for the 2022/23 tier year will return to the usual values per the My Club Rewards Loyalty Program Terms and Conditions.

Sales and Bookings

Our Sales Team will be happy to discuss your plans for a future meeting or event.  Please contact our Sales office at  705.238.5900

If you are a bus operator you can contact our Charter Bus Sales phone line for assistance with your booking 1-888-817-7262 (Press 3)