Health & Safety

We are excited to welcome our customers back to the fun and excitement of Gateway Casinos. 

Due to 50-customer capacity limitations, we are only able to re-open our doors to our My Club Rewards members by invitation only at this time. We want to thank our customers and employees for your support and patience during these challenging times as we work diligently to safely return to operations.

The health and safety of our employees and customers is always our highest priority at Gateway.  We are collaborating with provincial health officials and consultants to ensure we have enhanced sanitation and safe-distancing measures in place, along with work procedures, practices and equipment appropriate for our industry.

Maintaining a clean environment is a year-round priority and it is regular practice to clean all hard surfaces, such as doors and tables. Under the current environment, we are being hyper-vigilant in our cleaning protocols throughout our properties to prevent the spread of transmittable illnesses, including COVID-19.

Things may look and feel a little different around the property, but we remain committed to making your visit enjoyable.  Here are some changes you can expect:

Gateway Health & Safety Promise

The health and wellbeing of our guests and employees is our top priority

  • Casinos will reduce seating capacities at all available games in order to comply with public health guidelines for safe distancing and allow for minimum of six feet between guests.
  • Our facilities continue to operate with the highest health & safety standards and will follow all public health officials’ guidelines to ensure that our facilities are clean, safe and healthy.
  • New training given to employees to ensure their own health and safety as well as others.
  • All hard surfaces and high touch areas are sanitized frequently throughout the day.
  • Employee wellness will be checked at the beginning of each shift and no employee is allowed in the facility with any flu-like symptoms.
  • Our team are washing their hands frequently with soap and water or with an alcohol-based hand rub for at least 20 seconds.
  • All areas will be deep cleaned and sanitized at least once per day with continuous cleaning throughout the day.
  • We have clearly marked areas where guests queue with floor decals for your safety and convenience.
  • We have added Plexiglas barriers at players club desks, guest services, cashiers, and other areas throughout the property, to protect guests and employees alike.
  • We have eliminated hand-to-hand contact with guests and co-workers (no handshakes, fist bumps, high-fives, etc.)
  • We will continue to consult with the public health officials to ensure the health and wellbeing of our guests and employees.

Things to Know

  • ADVANCED RESERVATIONS: We are requiring reservations to ensure entry to the site at a specific time. Details for reservations will be provided directly to invited guests.
  • VIRTUAL QUEUEING: Invited guests are requested to have a valid cell phone to enter the virtual line up, even with reservations.
  • All guests will be asked to stay in their car until time to enter the building.
  • Entry is limited to invited My Club Rewards members and one guest only
  • Guests will enter through the main casino entrance only.
  • Casino occupancy will be 50-person maximum at any one time.
  • Self-provided face masks are required.
  • Plexiglas barriers will be at security.
  • Due to our mandated closure all active promotions were cancelled or postponed effective March 16, 2020.
  • All machines will be disinfected regularly, including attendants offering to sanitize machines for guests as they play.
  • Congregations or crowds of guests will be dispersed in order to follow social distancing guidelines.
  • Hand sanitizer stations are readily available throughout the gaming floor.
  • If you had a slot ticket that expired during the closure, it is redeemable at the cashier.
  • We have rearranged banks and available slot machines to allow for social distancing. We will be removing chairs to create distance when appropriate.
  • Due to provincial requirements, table games will not be open at this time. All sites (except Sarnia, Clinton and Thunder Bay) will offer electronic table games.
  • Only Point Edward, Chatham, Hanover and Innisfil will offer limited dining options (food and non-alcoholic beverage) on the gaming floor. Alcoholic beverages will not be available on the gaming floor at this time.
  • Match Eatery & Public House at Point Edward, Chatham, Hanover will be open.
  • All food items must be consumed in the designated eating areas.
  • Beverages may be consumed on the gaming floor, but patrons must be seated and maintain appropriate distancing. Masks may be lowered to consume a beverage, but must be worn properly before and after consumption.
  • Self-Serve beverage stations will not be available upon opening.
  • Complimentary bottled water will be available at Guest Services for sites not offering dining options.
  • Casino Rama Resort will not re-open under this initial phase.
  • Valet Parking will not be available upon opening.
  • The hotel will remain closed while we are operating at a 50-person capacity.
  • All live entertainment has been cancelled or postponed and the Casino Rama Entertainment Centre will remain closed until further notice. For more detail, please visit
Click Here for Gateway’s Full Health & Safety Document