Health & Safety

We are excited to welcome our customers back to the fun and excitement of Gateway Casinos. 

The health and safety of our employees and customers is always our highest priority at Gateway.  We are collaborating with provincial health officials and consultants to ensure we have enhanced sanitation and safe-distancing measures in place, along with work procedures, practices and equipment appropriate for our industry.

Maintaining a clean environment is a year-round priority and it is regular practice to clean all hard surfaces, such as doors and tables. Under the current environment, we are being hyper-vigilant in our cleaning protocols throughout our properties to prevent the spread of transmittable illnesses, including COVID-19.

Things may look and feel a little different around the property, but we remain committed to making your visit enjoyable.  Here are some changes you can expect:

Gateway Health & Safety Promise

The health and wellbeing of our guests and employees is our top priority

  • Casinos will reduce seating capacities at all available games in order to comply with public health guidelines for safe distancing and allow for minimum of 2 metres between guests.
  • Our facilities continue to operate with the highest health & safety standards and will follow all public health officials’ guidelines to ensure that our facilities are clean, safe and healthy.
  • New training given to employees to ensure their own health and safety as well as others.
  • All hard surfaces and high touch areas are sanitized frequently throughout the day.
  • Employee wellness will be checked at the beginning of each shift and no employee is allowed in the facility with any flu-like symptoms.
  • Our team are washing their hands frequently with soap and water or with an alcohol-based hand rub for at least 20 seconds.
  • All areas will be deep cleaned and sanitized at least once per day with continuous cleaning throughout the day.
  • We have clearly marked areas where guests queue with floor decals for your safety and convenience.
  • We have added Plexiglas barriers at players club desks, guest services, cashiers, and other areas throughout the property, to protect guests and employees alike.
  • We have eliminated hand-to-hand contact with guests and co-workers (no handshakes, fist bumps, high-fives, etc.)
  • We will continue to consult with the public health officials to ensure the health and wellbeing of our guests and employees.

Things to Know

  • Entry into the site is based on a first come first served basis. Thank you for your patience and understanding during this time.
  • Guests will enter through the main casino entrance only.
  • Casino occupancy is based on 50% of floor capacity and government mandated social distancing requirements
  • Contact tracing and COVID attestation are required for entry into the site
  • Self-provided face masks are required.
  • Plexiglass barriers will be at security.
  • All machines will be disinfected regularly, including attendants offering to sanitize machines for guests as they play.
  • Congregations or crowds of guests will be dispersed in order to follow social distancing guidelines.
  • Hand sanitizer stations are readily available throughout the gaming floor.
  • If you had a slot ticket that expired during the closure, it is redeemable at the cashier.
  • We have rearranged banks and available slot machines to allow for social distancing. We will be removing chairs to create distance when appropriate.
  • only 2 patrons per game
  • Plexiglass barrier will be in place between the dealer and patrons
  • Limited F&B options will be available upon opening but we hope to expand our offerings in the coming days
  • Match Eatery & Public House at Point Edward, Chatham, Hanover will be open.
  • All food items must be consumed in the designated eating areas.
  • Beverages may be consumed on the gaming floor, but patrons must be seated and maintain appropriate distancing. Masks may be lowered to consume a beverage, but must be worn properly before and after consumption.
  • Self-Serve beverage stations will not be available upon opening.
  • Complimentary bottled water will be available at Guest Services for sites not offering dining options.
  • Casino Rama Resort will re-open on July 29, 2021.
  • Valet Parking will not be available upon opening.
  • The hotel will remain closed during this initial re-opening and will resume operations at a later date.
  • All live entertainment has been cancelled or postponed and the Casino Rama Entertainment Centre will remain closed until further notice. For more detail, please visit CasinoRama.com
Click Here for Gateway’s Full Health & Safety Document