Health & Safety

We are excited to welcome our customers back to the fun and excitement of Gateway Casinos. 

The health and safety of our employees and customers is always our highest priority at Gateway.  We are collaborating with provincial health officials and consultants to ensure we have enhanced sanitation and safe-distancing measures in place, along with work procedures, practices and equipment appropriate for our industry.

Maintaining a clean environment is a year-round priority and it is regular practice to clean all hard surfaces, such as doors and tables. Under the current environment, we are being hyper-vigilant in our cleaning protocols throughout our properties to prevent the spread of transmittable illnesses, including COVID-19.

Gateway Health & Safety Promise

The health and wellbeing of our guests and employees is our top priority

  • Our facilities continue to operate with the highest health & safety standards and will follow all public health officials’ guidelines to ensure that our facilities are clean, safe and healthy.
  • New training given to employees to ensure their own health and safety as well as others.
  • All hard surfaces and high touch areas are sanitized frequently throughout the day.
  • Employee wellness will be checked at the beginning of each shift and no employee is allowed in the facility with any flu-like symptoms.
  • Our team are washing their hands frequently with soap and water or with an alcohol-based hand rub for at least 20 seconds.
  • All areas will be deep cleaned and sanitized at least once per day with continuous cleaning throughout the day.
  • We have clearly marked areas where guests queue with floor decals for your safety and convenience.
  • We have eliminated hand-to-hand contact with guests and co-workers (no handshakes, fist bumps, high-fives, etc.)
  • We will continue to consult with the public health officials to ensure the health and wellbeing of our guests and employees.

Things to Know

In accordance with government regulations, beginning on September 22, 2021, full proof of vaccination is required to enter casinos in Ontario.
Please be prepared to provide government issued photo identification and full proof of vaccination.

Accepted proof of vaccination includes:

  • ON Residents: proof of vaccine – mobile or printed
  • Canadian Visitors: Home Province or Territory’s officially recognized vaccine record
  • International Visitors: Proof of vaccination used to enter Canada

In all of the jurisdictions where we operate, the provincial government and Public Health Officers (PHOs) have implemented proof of vaccination requirements for all guests of our casinos, restaurants and some amenities. The Public Health Agency of Canada (PHAC) notes that vaccination is one of the most effective ways to help protect ourselves, our families and communities against COVID-19. At Gateway, we are taking the step to implement an Employee COVID-19 Vaccination Policy. This will best ensure we are fulfilling our requirement to provide a safe and healthy environment for our employees and guests. Beginning November 8, 2021, all employees at Gateway are required to provide proof of full COVID-19 vaccination or begin completing weekly rapid testing and adhering to mandatory mask requirements, regardless of the public health direction of mask mandate.

  • Guests will enter through the main casino entrance only.
  • Contact tracing and COVID attestation are required for entry into the site
  • Self-provided face masks are required.
  • Plexiglass barriers will be at security.
  • All machines will be disinfected regularly, including attendants offering to sanitize machines for guests as they play.
  • Hand sanitizer stations are readily available throughout the gaming floor.
  • If you had a slot ticket that expired during the closure, it is redeemable at the cashier.
  • We have rearranged banks and available slot machines to allow for social distancing. We will be removing chairs to create distance when appropriate.
  • Plexiglass barrier will be in place between the dealer and patrons
  • Limited F&B options will be available upon opening but we hope to expand our offerings in the coming days
  • Match Eatery & Public House at Point Edward, Chatham, Hanover will be open.
  • All food items must be consumed in the designated eating areas.
  • Beverages may be consumed on the gaming floor, but patrons must be seated and maintain appropriate distancing. Masks may be lowered to consume a beverage, but must be worn properly before and after consumption.
  • Self-Serve beverage stations will not be available upon opening.
  • Casino Rama Resort re-opened on July 29, 2021.
  • Valet Parking is available for our hotel guests.
  • The hotel, spa, swimming pool and many of our restaurants, including Simcoe Yardhouse, St Germain’s and The Weirs are now open
  • We look forward to making an announcement about the reopening of our entertainment soon.
Click Here for Gateway’s Full Health & Safety Document