Responsible Gambling

At Gateway Casinos & Entertainment our guests’ experience is the top priority. But we also know that our commitment and responsibility to the communities and provinces where we operate extends to those for whom gaming is no longer a form of entertainment. Being a responsible gaming operator is integral to being a successful operator – we know this and take that responsibility very seriously.

Together with government partners we have implemented Responsible Gaming initiatives at each of our properties. Our staff are trained to identify problem gamblers and to assist them in accessing the resources they need to get help.

Help is available 24/7

British Columbia: 1-888-795-6111
Alberta: 1-866-332-2322
Ontario: 866-531-2600

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Responsible Gaming Training

All Gateway employees are required to go through responsible gaming training. This training prepares front-line staff to assist players who may be experiencing a problem.

The program helps staff:

  • Recognize the signs and impacts of problem gambling.
  • Provide resources to players, families and employees regarding responsible game play.
  • Effectively communicate with players.

Information Centres

Every Gateway Casino and Community Gaming Centre in British Columbia, Alberta and Ontario has an interactive kiosk. The kiosk features:

  • Advisors who can provide information and support
  • Demonstration slot machines
  • Touch-screen, interactive, responsible gambling kiosks
  • Computers that connect you to additional resources online

Voluntary Self Exclusion

Voluntary Self-Exclusion is a program designed to help individuals honour their personal commitment to take a break from gambling.

The program offers durations ranging from three months to indefinite, depending on the jurisdiction. It can be applied to facilities with slot machines, table games, or bingo in BC, AB and ON; and internet gambling sites in BC and Ontario.

Self-exclusion begins as soon as a person signs up and cannot be changed or cancelled until the chosen term has expired. The program is a personal choice, and not something a friend or family member can impose on an individual.

Every Gateway site is committed to helping individuals honour their decision to take a break from gambling. We share information on self–excluded patrons among gambling facilities across the province. We invest in technologies in an effort to supplement efforts by our security and surveillance teams to identify self-excluded patrons and keep them from our facilities.

RG Check

RG Check is an accreditation program created by the Responsible Gambling Council (RGC) based on the RGC’s Responsible Gambling Index (standards). The RGC is a non-profit, independent, third party. The program offers gaming companies the opportunity of an independent endorsement of the quality of their responsible gambling practices.. All Gateway’s Ontario properties have completed the process and hold the RG CHECK accreditation.